ECH Version Upgrade: Basic, Standard, and Advanced

Basic

Overview:

Upgrade your Elastic Stack to the latest version through a structured end-to-end process that includes version compatibility assessment, data migration planning, system configuration updates, and post-upgrade validation testing.

Scope:

Upgrade to ECH on version 8.19 (one upgrade).
Conduct a comprehensive upgrade scope definition session to align on objectives, requirements, and success criteria.
Perform a detailed preupgrade assessment, identify potential risks, and provide targeted remediation guidance.
Execute the upgrade with proven methodologies to ensure a seamless and secure transition.
Deliver post-upgrade validation and hypercare support to optimize performance and address any emerging issues.
Provide a thorough engagement report with actionable insights, outcomes, and recommendations for continued success.

Engagement times:*

Typically, a project commences between six and eight weeks after services are purchased and lasts between one and five weeks.
The project will be delivered by an Elastic Consultant (or a certified partner resource with Elastic oversight).

Engagement structure:

All engagements will be conducted over contiguous weeks.
Breaks in the engagement may result in reassignment of the Elastic Consultant and require additional lead time prior to resuming. They can also impact the level-of-effort (LOE) and/or cost.
Changes or additions to scope may impact LOE and/or cost; changes will require a mutually executed Order Form (change order).

Customer responsibilities:

Provide all necessary resources, access, and personnel in a timely manner.
Provide all requested prerequisite information and documentation prior to the project kick-off call.
Confirm all onboarding and access requirements prior to purchasing services.
Determine clear and concise requirements prior to engagement kick-off.

Total consulting days: 6

Standard

Overview:

Scope:

Upgrade to ECH on a version between 7.17.29 and 8.18.x (two upgrades).
Conduct a comprehensive upgrade scope definition session to align on objectives, requirements, and success criteria.
Perform a detailed preupgrade assessment, identify potential risks, and provide targeted remediation guidance.
Execute the upgrade with proven methodologies to ensure a seamless and secure transition.
Deliver post-upgrade validation and hypercare support to optimize performance and address any emerging issues.
Provide a thorough engagement report with actionable insights, outcomes, and recommendations for continued success.

Engagement times:*

Typically, a project commences between six and eight weeks after services are purchased and lasts between one and five weeks.
The project will be delivered by an Elastic Consultant (or a certified partner resource with Elastic oversight).

Engagement structure:

All engagements will be conducted over contiguous weeks.
Breaks in the engagement may result in reassignment of the Elastic Consultant and require additional lead time prior to resuming. They can also impact the LOE and/or cost.
Changes or additions to scope may impact LOE and/or cost; changes will require a mutually executed Order Form (change order).

Customer responsibilities:

Provide all necessary resources, access, and personnel in a timely manner.
Provide all requested prerequisite information and documentation prior to the project kick-off call.
Confirm all onboarding and access requirements prior to purchasing services.
Determine clear and concise requirements prior to engagement kick-off.

Total consulting days: 11

Advanced

Overview:

Scope:

Upgrade to ECH on a version between 7.x and 7.17.28 (three upgrades).
Conduct a comprehensive upgrade scope definition session to align on objectives, requirements, and success criteria.
Perform a detailed preupgrade assessment, identify potential risks, and provide targeted remediation guidance.
Execute the upgrade with proven methodologies to ensure a seamless and secure transition.
Deliver post-upgrade validation and hypercare support to optimize performance and address any emerging issues.
Provide a thorough engagement report with actionable insights, outcomes, and recommendations for continued success.

Engagement times:*

Typically, a project commences between six and eight weeks after services are purchased and lasts between one and five weeks.
The project will be delivered by an Elastic Consultant (or a certified partner resource with Elastic oversight).

Engagement structure:

All engagements will be conducted over contiguous weeks.
Breaks in the engagement may result in reassignment of the Elastic Consultant and require additional lead time prior to resuming. They can also impact the LOE and/or cost.
Changes or additions to scope may impact LOE and/or cost; changes will require a mutually executed Order Form (change order).

Customer responsibilities:

Provide all necessary resources, access, and personnel in a timely manner.
Provide all requested prerequisite information and documentation prior to the project kick-off call.
Confirm all onboarding and access requirements prior to purchasing services.
Determine clear and concise requirements prior to engagement kick-off.

Total consulting days: 14

*Customer acknowledges that the Engagement Times are not guaranteed delivery dates but estimated timelines and are subject to change as the parties further define business requirements. The Services are dependent on the Customer’s fulfillment of its designated responsibilities, which include providing all necessary resources, access, and personnel in a timely manner. Any delays or changes to the Scope may result in additional costs. Elastic’s obligation is limited to performing the tasks as described in the 'Scope' section for the purchased Service. These Services do not guarantee specific business outcomes. Any work requested outside of the defined scope requires a mutually executed Order Form.