Platform Evaluations: Basic, Standard, and Advanced
Basic
Overview:
A detailed evaluation of the architecture and performance of one unique Elastic Cloud Hosted (ECH) cluster to assess alignment with best practices, design optimization, and operational efficiency
Scope:
- Detailed evaluation of one unique existing Elastic Cloud Hosted (ECH) deployment and configuration
- Recommendations on Elastic design, implementation, and configuration in order to achieve required objectives
- Health check and in-depth review of an Elastic deployment diagnostic and monitoring metrics
- Detailed report of evaluation
- Knowledge transfer
- Engagement times:*
- Typically, a project commences between six and eight weeks after services are purchased and lasts between one and five weeks.
- The project will be delivered by an Elastic Consultant (or a certified partner resource with Elastic oversight).
Engagement structure:
- All engagements will be conducted over contiguous weeks.
- Breaks in the engagement may result in reassignment of the Elastic Consultant and require additional lead time prior to resuming. They can also impact the level-of-effort (LOE) and/or cost.
- Changes or additions to scope may impact LOE and/or cost; changes will require a mutually executed Order Form (change order).
Customer responsibilities:
- Provide all necessary resources, access, and personnel in a timely manner.
- Provide all requested prerequisite information and documentation prior to the project kick-off call.
- Confirm all onboarding and access requirements prior to purchasing services.
- Determine clear and concise requirements prior to engagement kick-off.
Total consulting days: 5
Standard
Overview:
A detailed evaluation of the architecture and performance of one unique Elastic self-managed (self-orchestrated) cluster to assess alignment with best practices, design optimization, and operational efficiency
Scope:
- Detailed evaluation of one unique existing Elastic self-managed deployment and configuration
- Recommendations on Elastic design, implementation, and configuration in order to achieve required objectives
- Health check and in-depth review of an Elastic deployment diagnostic and monitoring metrics
- Detailed evaluation report
- Knowledge transfer
Engagement times:*
- Typically, a project commences between six and eight weeks after services are purchased and lasts between one and five weeks.
- The project will be delivered by an Elastic Consultant (or a certified partner resource with Elastic oversight).
Engagement structure:
- All engagements will be conducted over contiguous weeks.
- Breaks in the engagement may result in reassignment of the Elastic Consultant and require additional lead time prior to resuming. They can also impact the LOE and/or cost.
- Changes or additions to scope may impact LOE and/or cost; changes will require a mutually executed Order Form (change order).
Customer responsibilities:
- Provide all necessary resources, access, and personnel in a timely manner.
- Provide all requested prerequisite information and documentation prior to the project kick-off call.
- Confirm all onboarding and access requirements prior to purchasing services.
- Determine clear and concise requirements prior to engagement kick-off.
Total consulting days: 7
Advanced
Overview:
A detailed evaluation of the architecture and performance of one unique Elastic Cloud Kubernetes (ECK) or Elastic Cloud Enterprise (ECE) cluster to assess alignment with best practices, design optimization, and operational efficiency
Scope:
- Detailed evaluation of existing Elastic Cloud Kubernetes (ECK) or Elastic Cloud Enterprise (ECE) infrastructure, deployment, and configuration
- Recommendations on Elastic design, implementation, and configuration in order to achieve required objectives
- Health check and in-depth review of an Elastic deployment diagnostic and monitoring metrics
- Detailed report of evaluation
- Knowledge transfer
Engagement times:*
- Typically, a project commences between six and eight weeks after services are purchased and lasts between one and five weeks.
- The project will be delivered by an Elastic Consultant (or a certified partner resource with Elastic oversight).
Engagement structure:
- All engagements will be conducted over contiguous weeks.
- Breaks in the engagement may result in reassignment of the Elastic Consultant and require additional lead time prior to resuming. They can also impact the LOE and/or cost.
- Changes or additions to scope may impact LOE and/or cost; changes will require a mutually executed Order Form (change order).
Customer responsibilities:
- Provide all necessary resources, access, and personnel in a timely manner.
- Provide all requested prerequisite information and documentation prior to the project kick-off call.
Confirm all onboarding and access requirements prior to purchasing services.
Determine clear and concise requirements prior to engagement kick-off.
Total consulting days: 10
*Customer acknowledges that the Engagement Times are not guaranteed delivery dates but estimated timelines and are subject to change as the parties further define business requirements. The Services are dependent on the Customer’s fulfillment of its designated responsibilities, which include providing all necessary resources, access, and personnel in a timely manner. Any delays or changes to the Scope may result in additional costs. Elastic’s obligation is limited to performing the tasks as described in the 'Scope' section for the purchased Service. These Services do not guarantee specific business outcomes. Any work requested outside of the defined scope requires a mutually executed Order Form.