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GenAI for customer support

This series gives you an inside look at how we're using generative AI in customer support. Join us as we share our journey in real-time!

Inside ElasticAI

GenAI for Customer Support — Part 2: Building a Knowledge Library

This series gives you an inside look at how we're using generative AI in customer support. Join us as we share our journey in real-time!

Cory Mangini
Inside ElasticAI

GenAI for Customer Support — Part 3: Designing a chat interface for chatbots... for humans

This series gives you an inside look at how we’re using generative AI in customer support. Join us as we share our journey in designing a GenAI chatbot interface.

Ian Moersen
Inside Elastic

GenAI for customer support — Part 4: Tuning RAG search for relevance

This series gives you an inside look at how we're using generative AI in customer support. Join us as we share our journey in real-time, focusing in this section on tuning RAG search for relevance.

Antonio Schönmann
Inside ElasticAI

GenAI for customer support — Part 5: Observability

This series gives you an inside look at how we're using generative AI in customer support. Join us as we share our journey in real-time, focusing in this entry on observability for the Support Assistant.

Andy James