Elastic Support add-ons

Our add-ons offer flexible solutions to help you stay ahead and maintain peace of mind. From extended coverage to monthly check-ins, explore how you can boost your support experience.

  • Designated Support Engineer (DSE)

    Take advantage of proactive support from engineers familiar with your unique environment.

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      Technical onboarding

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      Monthly case reports

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      Monthly check-in meetings

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      Support case management

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      Key milestone check-ins

  • Extended Support

    Get the same level of support on End-of-Support versions while you upgrade.

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      12-month support

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      Continuous coverage

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      Confidence in upgrading

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      Purchase anytime

Designated Support Engineer (DSE)

Work with Elastic product experts as an extension of your team for support that's aligned with your business's needs and goals.

  • Integrate Elastic Support into your team

    A designated support engineer is like a member of your team with all the expertise needed for your architecture, use cases, and goals.

  • Support tailored for your business

    Leverage your designated support engineer for any solution or use case, whether you're on Elastic Cloud or a self-managed deployment.

  • Zero hiccups

    Minimize downtime, improve issue resolution, and ensure a more reliable, tailored support experience.

Extended Support

Extended Support offers your team flexibility to access additional technical assistance as you plan and execute your upgrade to our newest capabilities.

  • 12-month support

    Extended Support provides up to 12 consecutive months of support on End-of-Support software versions.

  • Confidence in upgrading

    End-of-Support tickets will be handled with the same care and urgency by our Support team members while you work to upgrade to a newer version.

  • Purchase anytime

    Purchase Extended Support anytime during your subscription contract, offering you immediate assistance.

Benefits of add-ons

  • Options to fit your team's needs

    Choose the add-ons that address your specific needs and tailor support to achieve your goals.

  • Increase productivity & satisfaction

    Get flexible and specialized support to enhance your experience and improve efficiency.

  • Reduce downtime

    Support add-ons can help resolve problems quickly, minimizing downtime and keeping systems running smoothly.

Support and policies

Check out the below resources to get the help you need and find more information on Elastic's policies.

Elastic Support Services policy
(Self-managed)

Learn how Elastic's self-managed support works when you take advantage of support services.

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Elastic Support Services policy
(Elastic Cloud)

Gain a better understanding of how Elastic's cloud support works when you take advantage of support services.

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Version Maintenance & Support policy

Review how long older versions are maintained and supported over time.

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Support matrix

Check out the platform and software configurations eligible for support under Elastic's support offerings.

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