And when everyone's individuality is embraced, innovation flourishes. “Elastic is very entrepreneurial in spirit. We're able to take a problem by the reins, even when we don't feel like we have complete control, and then make something out of it."

We sat down with Elastic's Sylvie Lohier to hear how she achieved four promotions in just four years — including the mindset that's guided her growth.

We sat down with Kesia to learn more about the road that led to support engineering, along with four questions to ask yourself before diving into the field.

Elastic's Vice President of Global Customer Support, Julie Baxter-Rudd, got her start in technical support over two decades ago.