Category: Inside Elastic

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Ice, ice, maybe: Measuring searchable snapshots performance

Learn how Elastic’s searchable snapshots enable the frozen tier to perform on par with the hot tier, demonstrating latency consistency and reducing costs.

Ugo Sangiorgi

GenAI for customer support — Part 5: Observability

This series gives you an inside look at how we're using generative AI in customer support. Join us as we share our journey in real-time, focusing in this entry on observability for the Support Assistant.

Andy James

GenAI for customer support — Part 4: Tuning RAG search for relevance

This series gives you an inside look at how we're using generative AI in customer support. Join us as we share our journey in real-time, focusing in this section on tuning RAG search for relevance.

Antonio Schönmann

GenAI for Customer Support — Part 3: Designing a chat interface for chatbots... for humans

This series gives you an inside look at how we’re using generative AI in customer support. Join us as we share our journey in designing a GenAI chatbot interface.

Ian Moersen

GenAI for Customer Support — Part 2: Building a Knowledge Library

This series gives you an inside look at how we're using generative AI in customer support. Join us as we share our journey in real-time!

Cory Mangini

Elastic Support Hub starts using semantic search

We transitioned our Support Hub to semantic search, a more advanced search method that understands user intent rather than relying on keywords. This transition helps provide customers with more relevant search results in Elastic's support content.

Chris Blaisure